Terms & Conditions

This agreement applies between you, the user of this website, and Vitagen-x Ltd, the owner of the website. By purchasing any of our testing suites you confirm that you have read and agreed to these terms and conditions. 

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide the information to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss it. 

Please pay particular attention to the following clauses:  1.2 (which makes it clear that the information provided by Vitagen-x is not for medical purposes); 2 (important information regarding the nature of our tests and results), 4 (which refers to our Disclaimer), and 12 (which limits our liability to you).

1. The Company. Vitagen-x Ltd.

1.1 What is Vitagen-x? Vitagen-x provides curated functional testing solutions and advice which is tailored to your lifestyle, biology and environment.

1.2 Vitagen-x does not provide medical advice or diagnose any specific medical conditions and should not be used to alter or replace existing or subsequent medical advice.  It cannot be used to prevent disease, or diagnose, monitor, treat or compensate for any disease, illness or medical condition.  Nor can it be used to control conception, or investigate, replace or modify anatomy or any physiological process. The information provided by Vitagen-x is intended for educational purposes only to allow you to better understand your health and risks associated with your genetic and other biomarker results. If you have any specific concerns about your health status, please contact a qualified healthcare practitioner.

1.3 The authors of the Vitagen-x reports have used their best efforts and drawn from the most relevant and recent available scientific research in preparing this content and make no representation or warranties with respect to the accuracy, applicability, fitness or completeness of the contents therein. The information provided is not exhaustive or absolute, and may not be applicable to individual circumstances should the information be subsequently deemed inaccurate or out of date by virtue of new scientific advances. Once your report is provided to you, there will be no further information, feedback, or updates provided to you unless you conclude a separate arrangement for an update regarding new developments. 

1.4 You may collect blood, microbiome, urine and/or saliva samples that will be provided to and tested by our partner laboratories in the UK for indicators (including genetic indicators) of aspects of your health and well-being.  This will only be processed if you provide your consent under the consent document we provide in the test kit. 

1.5 Our well-being experts will then profile your results using our proprietary technology, to provide you with personalised lifestyle recommendations including diet, exercise and sleep. 

1.6 You must be at least 18 years of age in order to register. Do not attempt to order unless you are 18 or older.

2. Biomarker Data

2.1 The test samples you send to our partner labs for analysis will be analysed to produce data related to your genotype and other biomarkers (“Biomarker  Data”). We will share with you representations of findings from this data by means of emailed report/s.

2.2 Biomarker Data, like the results of any DNA,  genotype or other biomarker-based test results, has limitations. For example:

(a) We measure many points of information derived from your samples, but only a small percentage of them relate to human traits;

(b) many ethnic groups differ or are not included at all in many genetic studies, and some scientific studies may be based solely on research of one race or gender, so as a result some of the interpretations that we provide may not apply to you.

(c) it is not possible to test for every potentially impactful biomarker 

2.3 Further development in the future regarding the carrying out of genetic and biological test research may change how your Biomarker Data is interpreted by us and our partner labs. If your Biomarker Data tells you that you do not have an elevated risk for a particular condition, you should not assume that you are entirely protected from this condition. Similarly, if your Biomarker Data tells you that you are at higher risk for a particular condition, it does not mean that you will develop this condition. If you have concerns or questions regarding any of this, you should contact your doctor.

2.4 The limits referred to in clauses 2.2 and 2.3 mean that Biomarker Data does not give a complete or enduring picture of your heath or well-being. It is only one aspect of your entire health and well-being outlook and should not be assumed to be the determinant of any particular course of action. Environmental factors and lifestyle choices can also be significant indicators which need to be borne in mind when considering any course of action.

3. Risks

3.1 Before you subscribe you need to be certain that it is the right thing for you. The test results, including the genetic data from your saliva test, may be a surprise for you. That surprise may be unwelcome and troubling, and there might be no practical way for you to take action to change the findings.

3.2 Your samples might not produce any meaningful results – for example, our partner labs may get an insufficient sample that prevents processing your biomaterials for results or human error may result in a mistake.  Some samples collected and processed may be not be able to be interpreted accurately or correctly.  If that happens, we will contact you to obtain new samples.

3.3 Biomarker Data that you share with other people could be used against your best interests. Therefore, you should be extremely cautious when sharing your Biomarker Data. If you have any doubts, take legal advice.

3.4 Biomarker Data that you choose to share with your doctor can become part of your medical records and can potentially be accessed by others including health care providers or insurance companies. 

3.5 Disclosing your Biomarker Data to anyone  – especially employers or insurers – can be used against your interests either at the time of disclosure or in the future.

4. Disclaimer

4.1 It is a condition that you review and accept the Vitagen-x Disclaimer before placing an order with us.

5. Information about us and how to contact us

5.1 Who we are. Vitagen-x Ltd. is a company registered in England: 10659736. Our registered address is 1st floor, 27 Peterborough Rd. Harrow, Middlesex, HA1 2AU, UK

5.2 How to contact us. You can contact us by writing to us at hello@vitagen-x.com

5.3 How we may contact you. If we have to contact you we will do so by writing to you at the email address or postal address you provided to us in your order. 

5.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

6. Your Contract

6.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. 

6.2 Duration. The contract for our provision of information to you will commence on the date specified in our email accepting your order.

6.3 If we cannot accept your order. If we are unable to accept your order, we will inform you of this by email and will not charge you. This might be because an item is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description or because we are unable to meet a delivery deadline you have specified. 

6.4 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

6.5 We only currently promote to users in the UK and Europe. Our website is solely for the promotion to users in the UK and Europe. We make no warranty as to the compliance of the information we provide with any applicable laws or regulations of any territory other than the United Kingdom. If you order from outside the UK or Europe, you will be responsible for any postage and import duties. We are not responsible for these charges and we undertake to make no calculations or estimates in this regard in terms of fees or transportation time. If you are buying internationally, you are encouraged to contact your local customs authorities for further details on costs and procedures. As the purchaser, you will also be in importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the goods are being imported. Please be aware that we do NOT supply postage paid return envelopes for International Customers. 

6.6 Your taking samples. It is crucial that you follow our sample taking and sample maintenance instructions which will be provided to you in your kit. 

7. Our rights to make changes

7.1 Minor changes  

(a) to reflect changes in relevant laws and regulatory requirements. An example would be a change in the way that DNA testing or wellness tracking are regulated, which could impact how we provide those aspects of the information provided; and 

(b) to implement technical adjustments and improvements, for example to address a security threat or to change the way we present data on our website, or adopt use of a different messaging platform.

7.2 Packaging may vary. The packaging and its contents may vary from that shown in images on our website. 

8. Providing you with information

8.1 We will provide you with the kit within 10 days of our acceptance of your order. 

8.2 Please read carefully the Consent Form contained in the kit

8.3 Note that blood samples must be dispatched to our partner lab in accordance with the instructions, within 1 day of the sample being taken. You must ensure that none of the samples are exposed to temperatures above 30 degrees Celsius.

8.4 We are not responsible for delays outside our control. If our supply of the kit is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund. 

8.5 If you are not at home when the kit is delivered. If no one is available at your address to take delivery and the kit cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect from a local depot.

8.6 If you do not re-arrange delivery. If you do not collect the kit from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.

8.7 When you become responsible for the kit. The kit will be your responsibility from the time we deliver it to the address you gave us.

8.8 What will happen if you do not give required information to us. We will contact you to ask for this information if you do not provide it within 2 weeks of the dispatch of the kit.  If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, you will not be entitled to a refund. 

9. Cancellations & Returns

9.1 As we operate a testing service, it is not possible to offer a true returns/ cancellations policy. However, every effort will be made to accommodate the cancellation of your order, providing your test kit has not already been shipped out. If your kit has already been shipped, we may refund you less the cost of shipping provided we receive the kit back in good condition.

9.2 No refunds will be considered after the lab has received your samples or if the kit box has been damaged or tampered with.

9.3 Tell us you want to cancel your order in writing: support@vitagen-x.com.   

9.4 We will provide you with instructions on where to return the kit box. If you are exercising your right to change your mind you must send off the goods within 14 days.

9.5 When we will pay the costs of return:

(a) if you are ending the contract because of an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.   

9.6 How we will refund you.  We will refund you the initial fee charged to you at the time of your order, by the method you used for payment. However, we may make deductions from the price, as described below.

9.7 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind during the 14-day cooling off period: 

(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount. 

(b) We may deduct from any refund an amount for the supply of information ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract. If you cancel the contract after having dispatched samples to our partner labs, we will deduct 100{39f60ca1238b4bc98be35729484c2f1837fe8b895852e01f7ee1ddd7b13c54b0} in respect of the costs of dispatching and processing the samples. We consider this is reasonable given our own costs of instructing our third party labs to process the samples.

9.8 When your refund will be made. We will make any refunds due to you as soon as possible.  If you are exercising your right to change your mind, then your refund will be made within 14 days from the day on which we receive the kit back from you or, if earlier, the day on which you provide us with evidence that you have sent it back to us.

10. If there is a problem with the information provided

10.1 How to tell us about problems. If you have any questions or complaints, please contact us. You can email our customer service team at support@vitagen-x.com.

10.2 Summary of your legal rights. We are under a legal duty to supply information in conformity with this contract. See below for a summary of your key legal rights. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights (UK). These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

(a) you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.

(b)  if you haven’t agreed a time beforehand, it must be carried out within a reasonable time.

See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).

10.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject the kit, you must post it back to us in good condition.

11. Price and payment

11.1 Where to find the price. The price will be the price indicated on the order pages when you placed your order. 

11.2 How you must pay. We accept payment with Visa, Mastercard, and American Express. 

12. Our responsibility for loss or damage suffered by you

12.1 Subject to clause 12.4, our total liability to you for something we or anyone who works for us does or does not do will be limited to a maximum of the price paid:

(a) all incidents under the contract; and

(b) our failure to provide the information; or

(c) our failure to take reasonable care in providing the information.

12.2 Subject to clause 12.4, we are not liable for any costs, loss, delay, inconvenience or damage you suffer as a result of:

(a) the laboratory being unable to test your sample for any reason;

(b) any injury you may suffer when taking your blood sample unless the equipment we provide for that purpose in the kit is shown to be defective;

(c) your failure to follow instructions provided to you in relation to sample collection or pre-sample preparation requirements;

(d) any events outside our control.

12.3 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during correspondence with us prior to placing your order.

12.4 We are not liable for business losses. We only supply information for domestic and private use. Do not use it for commercial, business or re-sale purpose. If you use the information for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13. How we may use your personal information

13.1 How we will use your personal information. We will use the personal information you provide to us:

(a) to provide the information to you or a specified practitioner;

(b) to process your payment;

(c) if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us; and

13.2 We will only give your personal information to other third parties where the law either requires or allows us to do so. 

13.3 Please review our Privacy Policy for further details of how we process your personal data.

13.4 You acknowledge that by providing any blood, microbiome, urine and/or saliva sample you authorise us to process it.

14. personal use only

14.1 The provision of the information to you is for your own informational use only. Except for your professional health carer, you agree not to enable any person to gain access for any commercial purposes.

15. rights to the information

15.1 We are the owners of all intellectual property rights over the information and all elements of it including but not limited to the Vitagen-x website and reports, text, graphics, icons, logos, page layouts, data compilations, video clips and underlying code, software and proprietary technology used to interpret your test results. All such rights are reserved. By continuing to use the website you acknowledge that such material is protected by applicable United Kingdom and international intellectual property rights and other laws. 

15.2 Subject to clause 15.1 you may not reproduce, distribute, store or in any other fashion re-use material unless otherwise indicated or given express permission to do so. 

16. Other important terms

16.1 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

16.2 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

16.3 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. 

16.4 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the information in the English courts. If you live in Scotland, you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in either the Northern Irish or the English courts.

16.5 In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.

See Privacy Policy

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